We have recently had a customer that had a friend help him out with some minor computers problems. This friend that is a tech guy for his company said, lets just save your data and wipe the computer and start over fresh and clean. While most of the time this is an extreme approach, but often does fix misc software issues. However, the friend bailed after that and didn’t load much of the needed software, and also messed up numerous important settings.
So the person that would become our customer, called his tech friend seeking additional help. However, the tech friend is now nowhere to be found. Thus we received a call asking for true professional assistance. We of course were able to get his computer repaired and completely back up and running after a reversing some of the damage or incomplete work that had been done. If we had been the first call and not the friend, we may have been able to get the computer repaired with less work.
And while we are on the subject, sometimes you get what you pay for when it comes to free software vs paid for software. A customer recently required viral cleaning assistance after her computer became infected with a dreaded rouge fake antivirus. We had helped her with a similar infection about a year before. At that time, we encouraged her to purchase and install Vipre antivirus. She politely declined and opted for the protection of a very popular free antivirus program. Perhaps if Vipre was protecting her, she may not have had this second infection. Moreover, $30 for Vipre may have saved her not only from needing our assistance, but the headaches and downtime associated with another infection.
Now the last thing we want to encourage is inaction or panic on the part of our readers and customers. We highly encourage you all to experiment with potential software, and if you think you might be able to repair something the go for it! We are here for you if you need us and in most cases there is nothing you can mess up that we can’t fix. But perhaps you may want to have give us a call before hand in case we have any advice for you. In both of these cases, our customers have learned a valuable lesson, sometimes free costs more!